Documentation and Campaign Guidance for every skill level.

New to Postana and not sure where to start? With our documentation and guidelines we walk you through the basics to launch your campaigns.

Popular Topics

Get help with common questions and use the documentation below. Can’t find the answers you are looking for? Please contact our support team for additional guidance.

HTML Guidelines

Learn more about how to create highly personalised messages with flexible HTML template designs and dynamic components.

Audience Guidelines

Understand Postana’s approach to audience, address verification, user selection, segmentation and smart targeting. 

Campaign Configuration


Print & Distribution


Measuring Results


Account Management

Learn more about your Postana account including how to manage your organisation, modules, users and your billing information.

Plans & Billing

Get detailed information about Postana plans and billing options, including what each of our modules include, pricing and payment management.